Privacy Policy

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Vera's Line

Effective Date: January 27, 2026

Vera’s Line values privacy, and calls to Vera's Line are treated with discretion and respect. This service exists quietly, We collect only the information necessary to operate it. We do not sell, rent, or trade personal information.

Every effort will be made to protect your privacy. As you know very well,  the only things promised in this world are taxes, death and change. Therefore, promising absolute confidentiality cannot be guaranteed due to (but not limited to) the following:

• Legal exceptions can exist (e.g., safety concerns) 

• Technology is never 100% guaranteed 

• Vera's Line is not a licensed confidential service like therapy, physicians office, etc.
   
• Calls may be monitored or reviewed for quality, training, or compliance purposes
   
• Information may be disclosed if required by law
   

No medical or therapeutic records are created or maintained.

Vera’s Line collects limited information, which may include:

• Contact information you choose to provide (such as name or phone number)
   
• Billing and payment information, which is processed securely by third-party providers thru an automated system
   
• Basic website usage data (such as page visits), collected automatically through our website platform
   

Vera’s Line does not intentionally collect sensitive personal, medical, or therapeutic information.

Information is used only to:

• Provide and operate the conversational listening service
   
• Process payments and billing
   
• Maintain service quality and security
   

We do not use personal information for marketing purposes, mailing lists, or promotions.

Payments for Vera’s Line are handled by third-party payment processors thru an automated system (such as Stripe or VoiceStamps). These providers manage billing information in accordance with their own privacy and security policies.

Vera’s Line does not store full credit card or payment details.

Vera’s Line treats calls with care and discretion.

However, calls are not considered confidential medical or therapeutic records.

Calls may be monitored or reviewed for quality, training, or compliance purposes, or disclosed if required by law.

Vera’s Line does not sell or share personal information with third parties, except:

• when required to operate the service
   
• when required by law
   
• to protect the safety or rights of Vera’s Line or others
   

Reasonable measures are taken to protect information collected through the website and service.

However, no system can guarantee absolute security.

This Privacy Policy may be updated from time to time.

Continued use of the service indicates acceptance of any changes.

If you have questions about this Privacy Policy, you may contact:

support@veraline.net